ag99's Privacy Policy

1 Introduction & Scope

This privacy policy applies to all services and activities of the ag99 platform. When you use our website, open an account, participate in betting or gaming activities, or contact our customer support — you are considered to have agreed to the terms of this policy.

ag99 believes that protecting user privacy is a fundamental responsibility. That is why we ensure transparency at every step, from collecting user data to storing and using it. This policy has been formulated in accordance with the applicable data protection laws of Bangladesh and international privacy standards.

2 Data Collection

ag99 collects your information in various ways. The different types of information collected are described in detail below:

2.1 Information You Provide Directly

When you register on our platform or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Contact address and email
• Phone number
• National ID card or passport details for identity verification
• Payment method details (bKash, Nagad, Rocket, or bank account)
• Messages or complaint details submitted to customer support

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identifier
• Browser type and operating system information
• Time of site access, duration, and pages visited
• Gaming and betting activity history
• Financial transaction details
• Login time and logout time

2.3 Information Received from Third Parties

For fraud prevention, identity verification, and payment processing, we may collect additional information from trusted third parties. This data collection is always carried out within the limits of applicable law.

3 Purpose of Data Use

ag99 uses the collected information for the following lawful purposes:

• Account Management: To create, verify, maintain, and manage your account.
• Service Delivery: To provide gaming, betting, bonus, and promotional benefits.
• Transaction Processing: To complete deposit and withdrawal requests.
• Customer Support: To resolve your issues via live chat and email.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To comply with applicable laws and regulations.
• Communication: To send important updates, policy changes, or account-related notifications.
• Service Improvement: To improve platform performance and user experience.
• Responsible Gaming: To identify excessive playing patterns and enforce responsible gaming policies.

4 Data Sharing & Disclosure

ag99 ensures strict confidentiality in storing your information. However, information may be shared in a limited way in the following specific circumstances:

4.1 Service Providers

We work with selected third parties for payment processing, identity verification, data storage, and technology services. These organizations will only receive the information necessary to perform their designated tasks and will be bound by strict confidentiality agreements.

4.2 Legal Obligations

We may share information with relevant authorities as required by Bangladeshi law or court orders, to cooperate with government investigations, or when necessary to prevent terrorism and money laundering.

4.3 Business Changes

In the event of a business acquisition or merger, your information may be transferred to the new operating entity. However, you will be notified in advance in such cases.

4.4 With Your Consent

Outside the circumstances described above, we will not share your information with any third party without your explicit consent.

5 Cookies & Tracking

The ag99 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help the site function more effectively.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login status and ensuring security.
• Functional Cookies: For remembering your preferences and language settings.
• Analytics Cookies: For analyzing platform usage patterns to improve services.

You can manage cookies from your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

6 Data Protection & Security

ag99 takes industry-standard technical and administrative measures to protect your information. Our security measures include:

• SSL Encryption: All data exchanged between your browser and our servers is handled through an encrypted connection.
• Firewall Protection: Multiple layers of firewalls are active to prevent unauthorized external access.
• Access Control: Only authorized personnel can access specific user information.
• Regular Audits: The effectiveness of security measures is regularly verified.
• Data Minimization: Only the minimum information necessary to provide services is collected.

7 Data Retention Period

ag99 retains your information only for as long as it is needed. The following factors are considered when determining the retention period:

• For the entire duration your account remains active.
• For the time required to fulfill legal obligations even after the account is closed.
• Financial transaction records are retained for a specified period in accordance with legal guidelines.
• Relevant information is retained until a dispute or legal claim is resolved.

After the designated period ends, information is securely deleted or anonymized so that the user's identity can no longer be recovered.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your information.
• Right to Restrict Processing: In certain cases, you may request that processing of your information be limited.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Data Portability: In certain circumstances, you may receive your information in a structured format.

To exercise these rights or if you have any questions, please contact our support team. We will process your request as quickly as possible. However, due to legal obligations or security reasons, some requests may not be fully fulfilled.

9 Protection of Minors

ag99's services are intended only for individuals aged 21 or older. We do not knowingly collect information from any minor.

We verify age during the registration process. If a user opens an account using false information and this is subsequently proven, the account will be closed immediately and all information will be deleted.

10 Third-Party Links

Our platform may integrate services from payment providers (bKash, Nagad, Rocket, banks), game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.), and technology partners.

These third parties have their own privacy policies, and those policies will apply to the processing of your information on their platforms. ag99 is not responsible for the privacy practices of third parties. Therefore, it is recommended that you read their privacy policy before using any third-party service.

We only work with trusted and reputable third parties and maintain contractual agreements with them to ensure your information is kept as secure as possible.

11 Policy Changes

ag99 may update this privacy policy at any time as needed. If significant changes are made to the policy:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email or account message.
• For significant changes, a notice may be displayed on the platform.

Continuing to use the platform after changes will be taken as your acceptance of the updated policy. Therefore, it is recommended that you visit this page regularly.

12 Contact Us

Contact us for any privacy-related questions, concerns, or to exercise your data rights. ag99's support team is available 24 hours a day, 7 days a week in both Bengali and English.

We treat all privacy-related requests you send with due seriousness and make every effort to respond as quickly as possible.