ag99 Terms and Conditions

General Provisions

ag99 is an online casino and betting platform providing entertainment gaming services for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between ag99 and registered users of the platform.

These Terms may be updated from time to time. ag99 will notify users appropriately of any significant changes. Continued use of the platform after any changes will be considered acceptance of the updated terms.

Where these Terms refer to "we", "us", or "ag99", this means the authority operating the platform. "You", "user", or "member" refers to any registered or unregistered visitor.

1.1 Scope of Application

These Terms apply to all services on ag99, including live casino, slot games, sports betting, card games, and any new services added in the future. Additional specific terms may apply to particular services, and these will be stated separately on the relevant service page.

1.2 Language and Interpretation

These Terms are written in Bengali and apply to users in Bangladesh. In the event of any dispute or ambiguity, this Bengali version shall be considered the final authority.

Eligibility and Account Registration

2.1 Age Requirement

You must be 21 years of age or older to open an account and use the services on ag99. Accounts belonging to minors will be closed immediately and deposited funds may be forfeited. ag99 may request proof of age for verification when necessary.

2.2 One Account Policy

Each individual may open only one account. Multiple accounts by the same person or members of the same household are prohibited. In the event of a violation of this rule:

• All associated accounts will be closed.
• Bonuses received and winnings will be forfeited.
• The return of deposited funds will be at ag99's discretion.

2.3 Accuracy of Registration Information

It is mandatory to provide correct and truthful information when opening an account. The following information must be kept up to date at all times:

• Full name (as per national identity card)
• Correct mobile number
• Active email address (where applicable)
• Payment method details (bKash, Nagad, Rocket, or bank account)

Providing false or misleading information is a serious violation of the Terms and may result in account closure.

2.4 Identity Verification (KYC)

ag99 reserves the right to verify a user's identity at any time. The following documents may need to be provided upon request:

• Copy of National Identity Card (NID) or passport
• Proof of ownership of payment account
• Proof of address if required

Failure to provide verification documents within the specified time may result in withdrawal suspension or account restriction.

Account Security

It is your own responsibility to ensure the security of your ag99 account. Keep your account login credentials — that is, your username and password — strictly confidential and do not share them with any third party.

3.1 Password Protection

• Use a strong password that includes uppercase and lowercase letters, numbers, and special characters.
• Change your password regularly.
• Do not use the same password on any other site.
• If you log in on someone else's device, make sure to log out when the session ends.

3.2 Account Responsibility

All activity conducted from your account will be considered your own, even if a third party has used your login credentials. Report any suspicious activity or unauthorized access to ag99 immediately.

3.3 Account Transfer Prohibited

ag99 accounts are personal and non-transferable. Selling, renting, or transferring your account to any other person in any way is strictly prohibited.

Deposits and Withdrawals

4.1 Approved Payment Methods

ag99 currently supports the following payment methods:

• bKash — mobile banking payment
• Nagad — postal digital financial service
• Rocket — Dutch-Bangla Bank mobile banking
• Bank Transfer — major commercial banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank

4.2 Minimum Amounts

4.3 Withdrawal Timeframe

ag99 generally processes withdrawal requests within 15 minutes to 2 hours. However, this time may increase if identity verification or additional security review is required.

4.4 Payment Verification

All deposits and withdrawals must be made through the payment method registered on the account. Deposits or withdrawals through third parties are not accepted and such transactions may be cancelled and investigated.

4.5 Currency

All transactions on ag99 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not possible.

Bonuses and Promotions

5.1 Welcome Bonus

New members receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 gives a ৳1,500 bonus for a total balance of ৳2,500; or depositing ৳28,000 gives the maximum ৳20,000 bonus for a total balance of ৳48,000.

5.2 Wagering Requirements

A 15x wagering requirement applies to the welcome bonus. Wagering is calculated on the bonus amount only, not on the original deposit. Example: receiving a ৳1,500 bonus means you must wager ৳1,500 × 15 = ৳22,500 to fulfil the wagering requirement.

5.3 Bonus Usage Rules

• A bonus may only be claimed once and cannot be claimed from multiple accounts.
• Withdrawals from the bonus cannot be made before the wagering requirement is fulfilled.
• All bets placed using a bonus must be on games outside ag99's list of bonus-ineligible games.
• ag99 reserves the right to cancel any bonus if fraudulent activity is suspected.

5.4 VIP Program

ag99's VIP program has 5 tiers, each offering weekly cashback benefits:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

You can advance to higher tiers through regular and active play. The detailed terms of VIP benefits are at ag99's discretion and are subject to change.

Betting and Gaming Rules

6.1 Fair Play Policy

ag99 uses software from established game providers to ensure fair and impartial outcomes in all games. All game results are determined by a neutral Random Number Generator (RNG), free from external influence.

6.2 Bet Limits

Minimum and maximum bet amounts are set for various games. Exceeding the approved maximum bet limit while an active bonus is in place may result in cancellation of the bonus.

6.3 Technical Errors

If the result of any game is affected by a technical error or system disruption, ag99 reserves the right to void the affected bets and return the original bet amount. Winnings claimed on the basis of incorrect information displayed due to a technical error are not valid.

6.4 Sports Betting

Please keep the following in mind when placing bets in the sports betting section:

• Pre-match bets may be voided after an event has started.
• In in-play betting, a bet is considered final only after it has been confirmed.
• If a match is cancelled or abandoned, the bet amount is generally returned.
• Winnings from successful bets are credited to the account only after the official result is announced.

Prohibited Activities

The following activities are strictly prohibited on ag99. Violating these prohibitions will result in immediate account closure and may lead to legal action:

7.1 Manipulation and Fraud

• Bonus abuse, use of bots or automated software.
• Exploiting vulnerabilities in games or the system.
• Creating artificial betting patterns to earn bonuses or cashback.
• Claiming bonuses through multiple accounts ("bonus hunting").

7.2 Money Laundering

Using the ag99 platform as a channel for money laundering for any purpose is strictly prohibited. ag99 is obligated to notify the relevant authorities in the event of suspicious transactions.

7.3 Other Prohibited Activities

• Harassing or threatening ag99 staff.
• Filing false chargebacks or payment disputes.
• Collusion or coordinated manipulation against other players.
• Impersonating ag99's brand identity or its staff.

Responsible Gaming

ag99 believes that gaming is a form of entertainment and is committed to ensuring it never becomes a problem. Responsible gaming is a core principle of our platform.

8.1 Self-Limit Setting

Users can set their own gaming limits on ag99, which include:

• Daily, weekly, or monthly deposit limits.
• Betting limits.
• Session time limits.
• Temporary or permanent self-exclusion options.

8.2 Access to Help

If you or someone you know appears to be struggling with a gambling addiction, please seek help. ag99 is aware of the risks of problem gaming and is committed to providing the necessary support.

To learn more about responsible gaming, visit our Responsible Gaming page.

Privacy & Data

ag99 takes the protection of users' personal information very seriously. Details on how your information is collected, used, and kept secure can be found in our Privacy Policy.

9.1 Data Collection

For the purposes of registration and service delivery, ag99 may collect the following information:

• Personal identification details (name, mobile number).
• Financial information (payment method details — for verification purposes only).
• Device and browsing information (for security and improved experience).
• Transaction and gaming history.

9.2 SSL Encryption

All data on ag99 is secured through SSL encryption technology. Your personal and financial information stored in our systems is not disclosed to unauthorized third parties.

Limitation of Liability

10.1 Nature of Service

ag99's services are provided on an "as is" basis. We cannot guarantee uninterrupted, continuous, or error-free service. Service may be temporarily disrupted due to technical maintenance, third-party service interruptions, or unexpected technical issues.

10.2 Liability for Financial Loss

ag99 is not liable for any financial losses arising from gaming. Gaming is inherently risky and there is no guarantee of winning. Only play with money you can afford to lose.

10.3 Third-Party Services

ag99 is not responsible for the operations of third-party game providers, payment processors, or any other external parties. However, we always strive to work with reliable and established partners.

Service Changes

11.1 Right to Modify Services

ag99 reserves the right to change, suspend, or discontinue any aspect of the service at any time. This includes:

• Changes to the game lineup.
• Changes to bonus and promotion programs.
• Adding or removing payment methods.
• Changes to betting limits.
• Changes to VIP program terms and conditions.

11.2 Terms and Conditions Updates

These terms and conditions may be updated at any time. ag99 will endeavor to notify users in an appropriate manner before significant changes take effect. Continued use of the platform after changes have been made will be considered acceptance of the updated terms.

11.3 Right to Close Accounts

ag99 reserves the right to close any account without stating a reason. However, in the event of a breach of terms and conditions, an attempt will be made to return the original deposited amount, excluding any bonuses.

Contact & Complaints

12.1 Complaints Process

For any disputes or complaints, please contact our support team first. ag99 is committed to resolving all complaints fairly and promptly.

12.2 Support Channels

ag99's support team provides assistance in both Bengali and English, 7 days a week, 24 hours a day:

• Live Chat: Instant support through the platform.
• Email: [email protected]

12.3 Dispute Resolution Timeframe

ag99 reviews received complaints as quickly as possible. Complex matters may require additional time to complete an investigation, and the relevant account or transaction may be temporarily suspended during the investigation period.

12.4 Applicable Law

Any disputes relating to these terms and conditions and ag99's services will first be sought to be resolved through mutual discussion. ag99 operates as a safe and reliable platform and believes in the principle of fair play.