Can I request that someone else's account be closed?

An account can only be closed by its owner. However, to report a minor's account or a fraudulent account, email support@ag99.mom or let us know via live chat. We will investigate and take the necessary action.

Safe and Secure Gaming

Play responsibly at ag99

Entertainment is great, but within limits. ag99 is always here to keep you informed and safe.

For players aged 21 and above only

What is responsible gaming and why does it matter?

ag99 is a trusted online entertainment platform for players in Bangladesh. For us, gaming is not just about fun — it means enjoying entertainment in a safe, informed, and responsible way. When online casino or sports betting stops being entertainment and starts causing anxiety, that is a sign of a problem.

Responsible gaming means setting your own budget, managing your time, and never treating gambling as a source of income or a way to relieve stress. ag99 believes every player is capable of making their own decisions — we are simply here to make that path clearer and more straightforward.

Using the tools on our platform, you can set deposit limits, take a break when needed, and make use of full self-exclusion. On this page we will explain all those features and how to use them.

Remember: Gambling is a form of entertainment — not a guaranteed source of income. Never play with borrowed money or funds set aside for essential needs.

ag99's Safety Tools

To keep your gaming experience safe, ag99 has built these features directly into your account settings.

Set Deposit Limits

Set your own limit on how much you can deposit each day, week, or month. Increasing a limit requires a waiting period — lowering it is immediate.

Time Controls

Set a time limit on how long you play in one session. Once that time is up, the platform will automatically prompt you to take a break.

Cooling-Off Period

Want a break from playing for a while? You can temporarily close your account for anywhere from 1 day to 6 weeks — no transactions will occur during that time.

Self-Exclusion

If you need a long-term break, choose self-exclusion. Once selected, your account cannot be reactivated before the chosen period ends.

Review Gaming History

View your deposit, withdrawal, and betting history at any time. Transparency helps you recognize when it is time to stop.

24/7 Support

If you have any concerns about your gaming, contact ag99 immediately via live chat or email ([email protected]). Our team is always ready to help in Bengali.

Age Verification and the 21+ Rule

ag99 strictly prevents anyone under 21 from using the platform. Every user's age is verified at registration, and additional documents are requested in suspicious cases.

If you know someone underage who is using this platform, please notify our support team immediately. Parents and guardians are encouraged to keep device passwords and parental controls enabled.

Accounts are always personal — do not share your login details with anyone, and do not leave minors unsupervised with your device.

21+

Age Limit

Only individuals aged 21 or above may open an account and play at ag99.

Identity Verification

Age and identity are verified using a national ID card or passport.

Account Security

Keep your account secure by using a strong password and two-factor authentication.

Recognizing the Signs of Problem Gambling

If you notice any of the following in yourself or someone you know, it is time to seek help.

Repeatedly playing to try to win back lost money ("chasing losses")
Trying to stop playing but being unable to
Hiding your gambling from family or friends
Betting with money meant for essential expenses or borrowed funds
Feeling restless or irritable when unable to play
Spending excessive time gaming at the expense of work, studies, or social life
Using gambling to escape emotional distress or loneliness

Reach out for help: Contact ag99's 24/7 live chat or email [email protected]. Our support team speaks Bengali and provides assistance with complete confidentiality.

How to Self-Exclude

Close your account temporarily or permanently in just a few steps.

Log in to your account

Select "Responsible Gaming"

Click on the "Responsible Gaming" option in the settings menu.

Choose a Duration

Choose from a cooling-off period, a temporary break, or full self-exclusion — whichever suits your needs.

Confirm

Once you confirm your decision, it takes effect immediately. Contact support if you need assistance.

Deposit Limits and Budget Management

The minimum deposit at ag99 is ৳500. This gives you the option to start small. Set your own budget — only allocate what you can afford to lose without affecting your daily life.

Depositing via bKash, Nagad, Rocket, or bank transfer is straightforward — but before each transaction, ask yourself: is this within my entertainment budget?

Daily Limit

Set a daily deposit amount so you do not overspend in a single day.

Weekly Limit

Set a maximum total deposit for seven days and plan your week accordingly.

Monthly Limit

Set your entire month's entertainment budget in one go — it makes it easier to review your spending at month end.

Where to Get Help

If gaming becomes a problem, you do not have to face it alone — ag99 and external resources are always available.

ag99 Live Chat

Connect with our live chat at any time of day or night. Chat in Bengali — your privacy is fully protected.

Email Support

Write to [email protected]. We handle all responsible gaming requests on a priority basis.

Professional Advice

Seeking help from a mental health professional for gaming addiction takes courage. Speaking with a family member or someone you trust is also a good step.

Frequently Asked Questions about Responsible Gaming

Log in to your ag99 account, go to "Account Settings", then the "Responsible Gaming" section. There you will find options to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a waiting period — this is intentional, to give you time to reflect before deciding.

No. Any balance remaining in your account before self-exclusion can be withdrawn through bKash, Nagad, Rocket, or bank transfer under the standard terms. Withdrawals are usually completed within 15 minutes to 2 hours. Contact support for more details.

An account can only be closed by its owner. However, to report a minor's account or a fraudulent account, email [email protected] or let us know via live chat. We will investigate and take the necessary action.

A cooling-off period is a short-term break — from 1 day up to a few weeks. Once it ends, the account is reactivated automatically. Self-exclusion is long-term — you choose the duration yourself, and the account cannot be reactivated before that period is up. For serious concerns, self-exclusion is the wiser choice.

No, not at all. The minimum age to play at ag99 is 21. Age is verified during registration, and identity documents are requested in suspicious cases. Any attempt by a minor to create an account is cancelled and all deposits are returned.

ag99's support team is available 24/7 via live chat and email ([email protected]). If signs of addiction appear, we can assist with the self-exclusion process, arrange a temporary or permanent account closure, and provide guidance toward professional help. The first step is to reach out to us.

Play responsibly,
enjoy the experience

Entertainment at ag99 means safety. Explore our games or find answers to any questions in the FAQ.

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